In the event of any serious problems, such as a water leaks, sewer odor, discolored water, open manhole, lift station alarms, etc., please call the main customer service line at (936) 588-1166. We will respond 24/7.
Our general office hours are from 8:00 AM to 5:00 PM, Monday through Friday and are closed for lunch from 12:00 PM to 1:00 PM.
After hours an answering service will alert the on-duty personnel.
There is a 24-hour payment drop box next to the front door.
For routine inquiries, please use the email form below. A reply should be sent to you within two working days.